A receipt is required for any exchange or return of merchandise. All new, unused, unwashed purchases made in store or picked up in person may be returned within 14 days. Some exceptions apply. Personal care products, bottles, pacifiers, breast pumps and accessories, diaper sprayers, discounted and clearance items are a final sale.

Items MUST be new, unused and unwashed only with original undamaged packaging. 

With regard to most manufacturer's defects and/or warranty issues we are happy to direct you to the appropriate company for warranty claims. Manufacturer's generally prefer to handle warranty issues directly for quality control.

 Any and all returned items must be in brand new condition with undamaged packaging. No exceptions. Items returned in less than perfect condition will be sent back at the customer's expense.

For Online Purchases:

  • 14 days for refund. 
  • Return Authorization Required: In the event that you need to return or exchange an item, please email us at so we can work with you and expedite your return, exchange and/or refund.
  • Shipping charges are NON-refundable. If you received free shipping based on a minimum and the returned items drop your order total below this minimum, shipping charges will be deducted from your refund amount.
  • NO returns on used or washed items, sale or discounted merchandise, and personal care products such as soaps, creams, nursing pads, teething aids, diaper sprayers, baby bottles, breast pumps and accessories, and all bras. Carriers must be unopened and unused.
  • All sales become final after 14 days of receipt of your order (according to Canada Post package tracking).
  • Please read our Return Conditions prior to sending back your return to avoid unnecessary charges.

Return shipping charges the responsibility of the customer on all returns and exchanges. Please note, any and all returns or exchanges must be shipped with a tracking number and must be postmarked within 14 days of package receipt for returns. All sales become final after 14 days of receipt of your order.  

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold. On exchanges, free shipping will not apply to the replacement product(s); they will be charged flat rate shipping of $20.

Refunds will be credited in the same manner paid.